[Resolved] Pureit / Hindustan Unilever — service engineer damage control circuit | |||
I re - installed my pure it filter, after service engineer left water started leaking from full body, again i called him, he told me that prv is required since the water pressure is high. After 2days he came and put prv, after he left again water started leaking from the filter body, i again called him, he checked and told that control circuit is damaged and you have to pay rs.5500 for replacement. Control circuit got damaged because of water leakage, which is service engineer's fault then why i should shell out money for this? Hul please look into this matter, filter was re-installed on 23 april 2019, still the full issue is not resolved. Customer care is pathetic, they are telling it has to be reported within 7 days. I have made multiple complaints but still they are saying in our database its not there. I wrote to pureit. [protected]@ultima.com but no reply from them as well. Please look into this matter Was this information helpful? | |||
Jun 13, 2019 Complaint marked as Resolved PureIT / Hindustan Unilever customer support has been notified about the posted complaint. Verified Support May 12, 2019 PureIT / Hindustan Unilever Customer Care's response Dear Ashwani, Sorry for the inconvenience please share your contact details or complaint number so that we can reach you to resolve issue at the earliest . Regards, Pure it | |||
 1 Comment | |||
Comments
My name is Herald Lessly and i am from kodungaiyur, Chennai. Yesterday the service technician came and changed the filter but there is not a big change in the indicator level. So i submit a complaint about the service technician. my complaint number is CO[protected]. My mobile number is [protected].
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
1720
Pending
0
Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099