[Resolved] Pureit / Hindustan Unilever — service not provided | |||
Hi i have pureit advanced filter. The water is not getting filtrated since last two weeks. I lodged a complaint through pureit's helpline. I got the response that the service executive will visit you shortly. Thereafter from next day we daily called the consumer helpline and got the answer that senior technician will visit shortly. One number was provided of lalwani sales pune. Got a call from them that technician will visit your house the next day, he hasn't visited yet. I had to make daily calls to take the follow up daily. Yesterday the pureit helpline executive said that the technician has marked the complaint - spare part not available without visiting the site.in fact, he hasn't visited the site. I tried to call on the number provided, he isn't responding to call. Was this information helpful? | |||
Mar 5, 2019 Complaint marked as Resolved PureIT / Hindustan Unilever customer support has been notified about the posted complaint. Verified Support Jan 22, 2019 PureIT / Hindustan Unilever Customer Care's response Dear Rohit Deshpande, Sorry to hear about the trouble you faced. Request you to provide your contact details to help us in resolving your issue. You can also contact us on pureit.[protected]@unilever.com or can reach us on our toll free number[protected] Regards, Pureit Team Verified Support Jan 24, 2019 PureIT / Hindustan Unilever Customer Care's response Dear Rohit Deshpande, Sorry for the inconvenience, request to share the contact number or complaint number because from the e-mail id not able to found the details. which will help us to resolving the issue as earliest. You can also contact us on pureit.[protected]@unilever.com or can reach us on our toll free number[protected] Regards, Pureit Team Verified Support Feb 02, 2019 PureIT / Hindustan Unilever Customer Care's response Customer was facing the issue of spare part to his device, arrange the technician for it.Out called the customer, device is working fine now. Please request to close the case. | |||
 2 Comments | |||
Comments
Well agian pureit service guy has marked the complaint as resolved without visiting. I am not sure whether pureit has any infrastructure in place for service. If they can't provide service we will accept that it was our mistake purchasing a pureit product. Even there is no response to above complaint from pureit.
Reply
My pure-it marwal ro indicate csf change but your engineer mr. Ashish mob. [protected] not changed all three kit and mr.Ashish also not have the proper knowledge of this ro, he has taken our one kit and mr. Ashish dose not have proper knowledge of tds and ro. So you are requested to send senior engineer with new csf kit and not send mr. Ashish.
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099