Pureit / Hindustan Unilever — service vendor damaged the water pump

Address:Hyderabad, Andhra Pradesh, 500004

Dear unilever,

It’s really unfortunate that company like unilever has such a poor vendor management who doesn’t have a skilled technicians to resolve the service complaints

On saturday, i raised a complaint of water leakage post which a technician arrived on sunday and did some r&d and declared that pump is not working. How come a pump which was working properly before his arrival suddenly stopped working. And he advised us to change the pump after that only he could possibly check for the leakage problem. Now, clarify one thing, if pump wasn’t working then how would leakage happen

I feel that your vendor deliberately looking for business to make money by fooling its customer and i[censored]nilever does know all these things and not taking any action on this then i would have look into this matter seriously
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PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2019
PureIT / Hindustan Unilever Customer Care's response
Dear Sir/Madam,

Greetings from Pureit.

This is in continuation to your earlier mail regarding Pureit.

First of all we would want to thank you for taking the time and effort to reach us on your concern.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us or call our helpline @[protected] for further queries.

Rest assured of continued support always,

Regards,
Pureit Team
Sep 25, 2019
Updated by Shoeb 234
Pureit Team

Can we have an update here . If this is not resolved am not going to purchase any Unilever product
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Hi

Please find my contact details

[protected] . Can call me after 9am

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