Pureit / Hindustan Unilever — service vendor damaged the water pump

Address:

Hyderabad, Andhra Pradesh, 500004

Dear unilever,

It’s really unfortunate that company like unilever has such a poor vendor management who doesn’t have a skilled technicians to resolve the service complaints

On saturday, i raised a complaint of water leakage post which a technician arrived on sunday and did some r&d and declared that pump is not working. How come a pump which was working properly before his arrival suddenly stopped working. And he advised us to change the pump after that only he could possibly check for the leakage problem. Now, clarify one thing, if pump wasn’t working then how would leakage happen

I feel that your vendor deliberately looking for business to make money by fooling its customer and i[censored]nilever does know all these things and not taking any action on this then i would have look into this matter seriously