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Pureit / Hindustan Unilever — Tempered old spare parts used for repair order
I have purchased pureit ultima RO plus UV water purifier which was having water leakage and registered a complaint for technician visit. On 9th Nov 2021 technician visited and replaced the Booster Pump which is tempered old spare part. It's making too much noise and informed to the technician on that but he told no problem. It's a tempered old spare part used to replace and they have taken Rs 2000 for the same and never attended the problem of extreme noise since then.
Please note repeatedly leakage issue is happening from 27th Oc 2021 and since past 3 moths they are replaced Booster Pump and on 2nd Ja 2022 they have replaced Solenoid Valve. On 2nd Jan 2022 we have CCTV footage of their technician tempering the spare part and installed in my purifier saying its company's complementary. Please not Solenoid Pump which has been replaced is not at all working as it is old one.
Since past 3 months leakge issue is not resolved and I have paid Rs 2000 for a Booster Pump which is also a old spare parts and have been cheated by thier service provider Raghavendra Agencies Bangalore. I have raised multiple complaints but company is least bothered and did not atke any action to solve the issue since past 3 months.
Kindly look into the issue, I want original genuine parts to be provided for which I have already made payment of Rs2000.
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PureIT / Hindustan Unilever customer support has been notified about the posted complaint.