[Resolved]  Pureit / Hindustan Unilever — very poor service and service centre fraud.

Address:110059

I filed a complaint (Co[protected] on 24/04/2018 to change the segment filter. The engineer came and changed the segment filter and there was a problem in my ro+uv ultima. It stopped automatically getting water for this, the engineer told that your machine will have to change the sv dispatch after this your problem will be solved and engineer changed that part. But the same problem was coming the next day. I called the engineer many times. But he did not reply anything. Again i have filed my complaint (Co[protected] after that the new service engineer (Kailash from neelkanth enterprises) came and he checked the machine. Engineer (Kailash from neelkanth enterprises) told me that the adapter of my machine is not working properly and the engineer who first came in, did not know which parts are defective (He meant that the engineer did not come to work) and after the kailash went over, after that the water overflow problem occurred in the ro because he did not fit the filter bottle and front cover correctly. Then i called the kailash many times but he did not take my call. Again i had filed the complaint (Co[protected] of water overflow. Then came the kailash in the evening and brought the part together. He did not even check the water overflow problem and started changing the adapter while i did not even tell him to change the adapter. I told him to check the problem of water overflow. He said these problems are also due to the adapter. Then i asked him why the engineer changed the sv dispatch. The engineer did not know which parts were defective. I told him that the front cover was not fit properly, so this problem of water overflow is coming and he refused and he changing the adapter. Then i refused to change the adapter and remove what you have changed the part and apply the old part and i should return my money because the kailash said that there is no problem of sv dispatch, this is the adapter's problem. He refused to return the money and started talking rudely (Dimag kharab karne ke liye bula letein hain). I told the kailash to put the front cover right and he refused, it seems like this. When i did not get any reply, so i talked about customer care, so i did not get any response from it just took my feedback and said senior technician will come. Then i talked to the engineer about the problem of water overflow. He said i do not have so much time and started to go. After that i placed the front cover correctly in front of him. Now check the water overflow problem but he did not check. He gave the same answer. I do not have the time and went away.
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Jun 3, 2018
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Apr 29, 2018
Updated by creativework786
Deepak Kumar
[protected]
Verified Support
May 03, 2018
PureIT / Hindustan Unilever Customer Care's response
Dear creativework786,

As discussed the issue is resolved and you are satisfied with the service.

Regards,
Team Pureit
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