[Resolved]  Pureit / Hindustan Unilever — water purifier service

Address:	560038
Website:	www.pureitwater.com/IN

I am writing to you because of the extremely bad service i received from your service provider in bangalore. I believe jm home solutions is the agency earmarked for service in my area, indira nagar. Of late the quality of service has been deteriorating with the latest being the leak issue which remains unsolved for more than 1 month now. It all started after filter was changed by the service person (Vijay). He came for the second time after i raised another ticket for leak (You can check records for me) and went back saying it is a "tank issue" and tank has to be replaced. When leak came first time, he said it was because of some teflon tape and wrapped it on the tap and went. The second time also leak started soon and i raised so many tickets to no avail. Finally i raised it with mr anjan sengupta whose name figures on website and i got another service person visiting yesterday. Incidentally he is the brother of same person and he did the same thing of wrapping teflon tape and went. The leak started soon after and this time it was like a waterfallll!! So much for the kind of training imparted to these persons!! To add to injury, he created a ruckus demanding rs 250 when he was repairing a continuing issue. Now we are totally inconvenienced as suddenly water has run out and the instrument is not working as water pours out from many areas (See video) with not a little drop being stored! Note this is the 5th visit from service person.

I have strated regretting buying your product with this continuous draining of money with one issue or other popping up every now and then. 2 months back power adaptor went bad for which vijay collected 1800 (!) and also for allied services another rs 2000. Tvijay did give receipt for this, but i am not sure if this is standard rates or we as customers are victims with these guys forming a cartel and actually causing damage to help them selves come back again and again and milk us!

Frankly i am terribly disappointed with this leak issue and quality of service including timeliness, which is deteriorating of late. I want you guys to intervene and do a proper investigation with proper experts for any cartelization (Why same guys come for service??) and defrauding happening, and replace the tank if that is indeed the issue, because the leak surfaced precisely after the filter was replaced.

Why is are the same useless and untrained service persons always visiting for service? Why only jm always?

Otherwise i will be forced to resort to legal means and also spread the word through internet on the kind o[censored]nprofessional service offered