[Resolved]  Pureit — not able to contact customer care (customer id: [protected])

Address:

560102

It has been more than 8 months since pureit was installed at my home. Everything was fine till i had to contact customer care for scheduled change of sediment filter (Supposed to be changed every 6 months).

So past two months i have been trying to reach customer care [protected]/[protected]. Anytime i call any of this number, i get an automated voice message in a regional language (Which i don't understand) about some kind of lone or recharge, that's it! I thought i am dialing some wrong number, then i checked the number at below places:
Google: same number
Pureit official website: same number
Message that i got at installation time: same number
On the pureit filter: same number
In the pureit reminder messages: same number!

After several unsuccessful attempts of reaching customer care i wrote a mail to pureit mail id (Pureit. [protected]@unilever.com), explaining my situation. It has been a month since i dropped that mail, still no reply.

I just can't believe a company of this stature is not aware about the reach-ability issue its customers are facing! On regular basis i get automated texts from pureit to fix an appointment for changing the sediment filter, and guess which number i asked to contact? That's right: [protected]/[protected]

If a company truly cares about its customers, it would had given me call to tell me that i need to change the sediment filter else i would run into a health risk. At least i could had explained the issue to the person who had called! Not sure if i would ever be able to reach pureit customer care.