[Resolved] Purplle.com — missing case of my order and refund not yet received[protected]

Githu Gireesh

from Bengaluru, Karnataka

Address:

204, Jhalawar, Patanvala Industrial Estate, Opposite Shreyas Cinema, L.B.S Marg, Ghatkopar-(W) Mumbai-400086, Maharashtra, India, 560068

My order no is[protected], which i placed this order on 8th oct 2019, which was shipped the next day but its been a month i didn't receive my order. The order status is showing delivered and i am not having the products yet this is fake site they have debited amount rs. 601 and i have done so many calls and emails but no response guys please stop ordering from purplle.com as this is really fake and fraud site. I am really fed up in writing emails and calling the customer care. I called up courier partner from my end, they said by mistake, it has been delivered to another apartment. I cannot believe this, how this fraud things they can do blindly to the customers. I am attaching the email communication and my order details.
Now i want my refund of amount rs. 601. I have been emailing them which is really annoying, i would never in life order anything again from this site and would never recommend anybody.
Please help me get my refund back which would be really appreciated.
Thank you.

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Dec 11, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Purplle.com Customer Care's response We are extremely sorry for the inconvenience. Please be assured that we have now got this rectified with the courier partner. We will initiate a refund for the paid amount to the source account if we are unable to deliver the order within 24 to 48 hours. Your patience is appreciated in this interim.