[Resolved]  Purplle.com — Order not confirmed and I have already paid

I have already paid for my 3 products but it was showing order was not confirmed, it showed to wait for an hour to confirm the order, but it has been 3hours and i have tried calling their service center ( on the no. they have mentioned on their site) but the number is invalid. i want refund . I have screenshots of my payment to purplle too.
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Nov 13, 2022
Complaint marked as Resolved 
Purplle.com customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2022
Purplle.com Customer Care's response
Dear Support,

We request you to please share the customer's email id or mobile number so that we can fetch the transactions.

Have a wonderful day ahead.
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    C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w), Mumbai, Maharashtra, India - 400 086
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