[Resolved] Purplle.com — Order Transaction failed, but amount not received to me

[Resolved] Purplle.com — Order Transaction failed, but amount not received to me

S Shubhanand Rane Aug 24, 2021 Aug 24, 2021 This thread was updated on Aug 24, 2021

I had Ordered 8 Products from your Purplle app on 11th August 2021, made payment also (through SBI net banking) Rs.1287/- but after a few minutes it was shown that your transaction failed. But an amount of Rs.1287/- is debited from my account. still now it is not credited to my account. Regarding this payment I had followed up with you & bank also. but your customer care told me we have not received your payment because this transaction failed. You have to follow up with your bank. So I had called my bank customer care and they sent me a message, they said "After investigating with the given details we found that user voluntary added the amount of INR 1287 to his/her Paytm wallet on[protected]." Below attached reply received from the Bank for your reference. This is my humble request to you to please resolve this issue ASAP. Was this information helpful? No (0) Yes (2)
Sep 24, 2021 Complaint marked as Resolved Purplle.com customer support has been notified about the posted complaint. Verified Support Aug 24, 2021 Purplle.com Customer Care's response Dear Support Team, Greetings from Purplle Executive Customer Relations team !! We checked the details of the order[protected], we can see that the payment of Rs.1287/- is not received by us. Below is the screenshot of the transaction on the system. The transaction is failed and proves that we did not receive the payment of Rs.1287 against the order. We can ask the customer to check her updated bank passbook or a digital bank statement for further reference. Have a wonderful year ahead.
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