[Resolved] Purplle.com — cosmetics product verification failure but money deducted

subirdas1st

from Mumbai, Maharashtra

Address:	Z/3/450, Mistri Ghat Road, Kumar Para Lane, Badartala, Kolkata, West Bengal, 700044
Website:	www.purplle.com

I had ordered 9 products worth of ₹1208 and it showed verification failed but my money was deducted from my paytm wallet account.
My order id is [protected].
How can you decuct money and yet say the verification failed???
It was my first time shopping from this website (Purplle.com) and i am highly disappointed.
Please either refund my money back or ship the item that i purchased...

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May 29, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2019

Purplle.com Customer Care's response We can see you tried placing an order with us. However, the payment failed.

In case the amount has been deducted from your account, it would reflect back in your account in 2-4 working days. If you have not received the amount in the provided time frame, we request you to check the order status in case if it is placed. If not, please contact your bank, for further assistance as there might be an issue from your bank’s end.

Also, we see for the registered email address [protected]@gmail.com there was no Purplle amount deducted on any failed orders. The entire order was failed from PAYTM's end for order ID[protected]P96.