[Resolved] Purplle.com — havent received the refund yet

[Resolved] Purplle.com — havent received the refund yet

P Priya_24 from Krishnagiri, Tamil Nadu

My order number is [protected]. I’ve returned the product a month ago and i’ve been said that the money will be refunded in 7-10 working days time on 8th january ‘19 but i haven’t received it yet. The customer care doesn’t even revert to the mails or calls. I just received a mail telling that there are some technical issues and also that i’ll get my refund in the next 48 hours but it’s been so many days after that and i haven’t received the refund still. The customer service is very poor on the whole! Was this information helpful? No (0) Yes (0)
Mar 14, 2019 Complaint marked as Resolved Purplle.com customer support has been notified about the posted complaint. Verified Support Feb 02, 2019 Purplle.com Customer Care's response Dear https://www.consumercomplaints.in Greetings from Purplle.com!! We’re sorry you haven’t received your refund yet. I’ve looked into this for you and I see that the refund didn’t go through. Such instances are rare and we work closely with our payment gateways to ensure our customers get their refunds as soon as possible. I’ve processed your refund for you now manually to Source Account Number. It may take up to 7-10 working days for the refund to reflect in your account. The time may vary from bank to bank. In case of any further assistance or clarification on this issue, please reply to this email. Assuring you of our best services always. Warm Regards, Nikhil Choudhary Purplle.com
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