[Resolved] Purplle.com — no response on phone or via mail for the item I wanted to return

[Resolved] Purplle.com — no response on phone or via mail for the item I wanted to return

A Anuprasad84

I had ordered few shades is lipsticks from the site purple.com recently. Out of the lot few shades of lipstick is totally different then that’s depicted on the site, hence i decided to return it. And as per the process i mailed them took the token number too, which they said will revert back within 24 hrs, but even after a lapse of 48 hrs there was no response, i again wrote to them still in vain, tried calling then many times but no response. I in situation, i mailed them again to revert back but still no response. Hence, i am writing here to seek action. My order no. [protected] My token no’s : 311998 & 312806 Was this information helpful? No (0) Yes (0)
Apr 30, 2019 Complaint marked as Resolved They mailed me via customer care mail id and after numerous mails and offcourse I had to myself coordinate with their courier partner on the pick up product as the company denied having received last one of the consignment . Hence only upon the courier customer care team confirming via mail that the consignment has been returned to the company with the AWB no. then only the company accepted and agreed to refund me . A lot of mails and myself had to coordinate. Purplle.com customer support has been notified about the posted complaint. Apr 03, 2019 Updated by Anuprasad84 Purple.com sent mail that they will pick up rerun for one token no. 311998 but till today nobody has come, if I call the their designated courier person he is totally unresponsive and and not heading to my call . Repeatedly called and mailed but no use. Kindly lookinto it and do the needful for both the token nos that’s been raised at the earliest . And refund my amount NEVER EVER GOING TO PLACE ANY MORE ORDERS ON THIS SITE ITS THE FIRST AND LAST . PATHETIC SERVICE AND FOOLING PEOPLE Regards Aruna Durgaprasad Verified Support Apr 05, 2019 Purplle.com Customer Care's response We regret the inconvenience. However, the reverse pick up for the mentioned products Stay Quirky Liquid Lipstick, Red, BadAss - Screamin Like No Tomorrow 2 (8 ml), Stay Quirky Liquid Lipstick, Pink, BadAss - Putin’ In You Know Where 1 (8 ml) & Stay Quirky Liquid Lipstick, Orange, BadAss - Takin’ It Strong 6 (8 ml) was delayed by the courier partner. However, we have now rescheduled this within the next 1 to 2 working days. Apr 05, 2019 Updated by Anuprasad84 Noted the status for 311998 but what’s the status for the token no. 312806 raised for stay-quirky-liquid-lipstick-red-badass-hard-to-resist-that-20-8-ml Apr 09, 2019 Updated by Anuprasad84 Token no. 312806, still no status . Please help Token no. 311998 return picked up Apr 11, 2019 Updated by Anuprasad84 Status please update on token 312806 Apr 17, 2019 Updated by Anuprasad84 Status please of token number 312806, the product has been picked up last week but still no refund - stay quik liquid lipstick purple, hard to resist that shade Apr 20, 2019 Updated by Anuprasad84 Material picked up for token no. 312806, stay quik liquid lipstick hard to resist on April 12th by XPRESSBEE with sms acknowledgement and the same thing has been mailed to the customer service too, but they are not all refunding, rather playing with chain mail . Please help the details are here TOKEN NO. 312806 raised for the same(reminded several times on the status of the same) PICK UP 12 th APRIL ORDERNO. 5378335 AWB:[protected] COURIER PERSON WHO PICKED UP CONTACT NO: mailed to them Regards Aruna Apr 23, 2019 Updated by Anuprasad84 Till date they have not resolved my issue completely, and not working up to sort out the issue of the pending token no.312806, even after the material been picked
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Ketty Mankar

I want my money back u took out produt bt refunded policy norms not followed properly...nd not responding any call or email...plz resume all problem regarding my product that I purchased from ur site but all r not up to mark by their quality...plz respond...