[Resolved] Purplle.com — Received defective order from Purplle.com | |||
I received the order [protected] placed with purplle.com on 17th March 2014 at about 12:15 p.m in the afternoon. The packet was delivered by Blue Dart and was properly sealed. The product details mentioned on the packet read as below: 1) Kaya Purifying spot corrector (8 ml). 2) Kaya Recharging Moisture concentrate (30 ml). Free Loreal sample. When I opened the packet only one product, the Kaya Recharging Moisture concentrate was there. There was another purple envelope like packet which read Kaya Purifying spot corrector. When i opened the purple envelope there was no product inside it. The product cost 790 rupees and i have already paid the money to purplle via debit card(photo attached). When i tried to call the customer care helpline [protected], I couldnot reach anyone. Each time i called i got a message saying, we are sorry to have missed your call, please write to us at [protected]@purplle.com and my balance was also deducted. Finally I sent them a mail describing everything in detail. However I have not received any reply from them yet. I had placed another order([protected]) with them on 12th March 2014 and strangely delivery of all the products in that order have been delayed by the same reason(photo attached).Here too I have already paid the amount of Rs 1008 to purplle using debit card. If I dont get the products I want the money to be refunded. This kind of fraud is intolerable. Thank You for your understanding. Regards, Anoja Was this information helpful? | |||
Complaint marked as Resolved
I have now received the product, Kaya Purifying Spot corrector from purplle.com. I was finally able to reach them on phone and mailed them the pics of the empty packet. They redelivered the product and this time everything was fine. | |||
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