[Resolved] Purplle.com — verification failure however money deducted | |
I had ordered two products worth ₹1000 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you decuct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please either refund my money back or ship the item that i purchased. Was this information helpful? | |
Nov 7, 2017 Complaint marked as Resolved Purplle.com customer support has been notified about the posted complaint. Verified Support Oct 07, 2017 Purplle.com Customer Care's response Hi Vedshara, We can see 2 transactions in quick succession, off which one transaction was successful. Your order [protected] has been shipped on 04/10/2017 and should reach you in 7 to 8 days. You can track the current status of your order on delhivery.com with the AWB number:[protected]. For any further assistance or queries, you can write to us on [protected]@purplle.com. Oct 13, 2017 eliza fernandez's response Sorry for posting wrong images. Here are the correct ones.  | |
 4 Comments | |
Comments
Sir, please refund my money. Order Id 2192734 . Refund claimed on 05/10/2017. My refund is not reflected in my account whereas it was mentioned it takes 2 to 3 business days to get refund paid by debit card. So, please look into this matter.
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Reply
Dear sir/Madam,
I had ordered two products
worth ₹369 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you deduct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please ship the item that i purchased.
PAYMENT DETAILS
Sub Total: 320
Shipping Charges: 49
Order Total: 369
Payment Method: PREPAID
I had ordered two products
worth ₹369 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you deduct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please ship the item that i purchased.
PAYMENT DETAILS
Sub Total: 320
Shipping Charges: 49
Order Total: 369
Payment Method: PREPAID
Dear sir/Madam,
I had ordered the product
worth ₹315 and it showed verification failed but my money was deducted from my account. My order id is [protected]. It was my first time shopping from this website and i am highly disappointed.
![]()
I had ordered the product
worth ₹315 and it showed verification failed but my money was deducted from my account. My order id is [protected]. It was my first time shopping from this website and i am highly disappointed.
Hi Purple team,
I had ordered two products worth ₹567 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you decuct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please either refund my money back or ship the item that i purchased.
![]()
I had ordered two products worth ₹567 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you decuct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please either refund my money back or ship the item that i purchased.
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