Purplle.com — wrong product delivered and pathetic customer service

 
1 Review
204, Jhalawar, Patanvala Industrial Estate, Opposite Shreyas Cinema, L.B.S Marg, Ghatkopar-(W) Mumbai-400086, Maharashtra, India, Mumbai, Maharashtra, India
 Sahithi Reddy Irala on Oct 13, 2019
Wrong product was delivered to me and customer service is pathetic😡😡😡😡firstly they have sent me a wrong product instead of sanctus elbow and knee cream which i had ordered! They have sent me united colors benetton spray (Empty bottle). Immediately i called them and sent a mail with images regarding the same! They dint get back to me! When i called them again they are telling me they don't have that product (Empty ucb deodarant spray) on their website, how the hell will i know why it has been delivered to me! They ask for price which isn't mentioned on that stupid spray bottle so what should i do! Instead of trying to rectify their mistake and make the process simpler to the customer, they were asking so many lame senseless questions that too after not responding to my concern and had kept me waiting till then! First they deliver wrong product, they don't respond, when contacted again and again they ask all types of stupid questions and doubt the authenticity! It is not only about the loss of money but also about how disgusting the whole process has been! They themselves don't know what their warehouses contain! They keep you waiting for days for the things to be done! I have no words to describe how disgusting, pathetic and low this whole experience has been! Never ever have i faced this on any website till now! The way they treated the customer after trying to contact them is absolutely ridiculous with fault being on their side! I request whoever is reading never ever order from purplle disgusting app and service!
Order details
Order id:[protected]
Placed on september 30 2019
Customer name: sahithi reddy

Complaint Status


[Oct 13, 2019] Purplle.com customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    60%
    Complaints
    175
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    Resolved
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    location
    C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w), Mumbai, Maharashtra, India - 400 086
    Purplle.com - wrong product delivered and pathetic customer service