Purplle.com — wrong product delivered and pathetic customer service

Address:204, Jhalawar, Patanvala Industrial Estate, Opposite Shreyas Cinema, L.B.S Marg, Ghatkopar-(W) Mumbai-400086, Maharashtra, India, Mumbai City, Maharashtra, 400086

Wrong product was delivered to me and customer service is pathetic😡😡😡😡firstly they have sent me a wrong product instead of sanctus elbow and knee cream which i had ordered! They have sent me united colors benetton spray (Empty bottle). Immediately i called them and sent a mail with images regarding the same! They dint get back to me! When i called them again they are telling me they don't have that product (Empty ucb deodarant spray) on their website, how the hell will i know why it has been delivered to me! They ask for price which isn't mentioned on that stupid spray bottle so what should i do! Instead of trying to rectify their mistake and make the process simpler to the customer, they were asking so many lame senseless questions that too after not responding to my concern and had kept me waiting till then! First they deliver wrong product, they don't respond, when contacted again and again they ask all types of stupid questions and doubt the authenticity! It is not only about the loss of money but also about how disgusting the whole process has been! They themselves don't know what their warehouses contain! They keep you waiting for days for the things to be done! I have no words to describe how disgusting, pathetic and low this whole experience has been! Never ever have i faced this on any website till now! The way they treated the customer after trying to contact them is absolutely ridiculous with fault being on their side! I request whoever is reading never ever order from purplle disgusting app and service!
Order details
Order id:[protected]
Placed on september 30 2019
Customer name: sahithi reddy
Was this information helpful?
No (0)
Yes (0)
Purplle.com customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Purplle.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    351
    Pending
    32
    Resolved
    165
    Purplle.com Address
    C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w), Mumbai, Maharashtra, India - 400 086
    View all Purplle.com contact information