[Resolved] PVR Cinemas — amount credited but ticket not booked

1 Review
 Prabhakaran R on Feb 15, 2018
I tried to book for black panther on pvr, grand mall, velachery (Chennai) twice, only the amount got credited from my account but ticket is not generated both times. I received an email saying that it is bad transaction as below.

"season's greetings from pvr cinemas!!! This email is in regards to the bad transaction that happened on your account. We apologize for all the inconvenience caused to you.

Please be assured that the team is actively working on your case and we will update you on the same. Looking forward to serving you again!"

It totally costs 742.37+742.37=1484.74. Please refund the amount.

And why is booking always have troubles? How can i book tickets?
Complaint marked as Resolved Mar 22, 2018

Complaint Status

[Feb 15, 2018] PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
PVR Cinemas Customer Care's response, Feb 15, 2018
Dear Prabhakaran R,

We request you to share your contact number and email ID on feedback@pvrcinemas.com for further assistance.

Team PVR
Updated by Prabhakaran R, Feb 16, 2018
I've emailed to feedback@pvrcinemas.com
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    PVR Cinemas - amount credited but ticket not booked