PVR Cinemas — Amount deducted wrongly

Mount has been deducted from my account but ticket not generated. I booked ticket for ANNATHE movie in Palazzo cinemas but in the payment page after giving the OTP I received "something went wrong" message and my page went down but amount has been deducted from my account.

Please help me to get the refund for the amount.

Date of the incident: 02/11/2021
Number: [[protected]]
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