| Address: | Hyderabad, Andhra Pradesh, 500081 | | Website: | pvrcinemas.com |
I sent an email to '[protected]@pvrcinemas.com' and '[protected]@pvrcinemas.com'' on 28th March 2017 requesting for bulk booking for Baahubai 2 on April 28th 2017 for PVR, Inorbit Mall, Hitech City- Hyderabad. I received a reply from Mr. Jagath Ravikumar on 5th April 2017 with the quotation and the last sentence of the email clearly states " The commercials given above are tentative for now as the final schedules will be made as per your confirmation". As per this sentence I called him multiple times to tell him that we are confirming the booking but he backed off in the last minute saying he cannot give us the tickets and directed to go to the site in Hyderabad, Hitech City, Inorbit Mall, PVR and meet the duty manager to check if he can help us with the tickets. On 25th April 2017, at 4pm we went to the duty manager to check for the tickets. That man asked us to come back again the next day (26th April 2017) at 1pm and meet the cinema manager - Mr.Naren. We went back again the next day at 1pm and asked for Mr.Naren. But nobody there was ready to make us meet him. At last one man called Rintu Roy, a duty manager, said Naren is extremely busy and he cannot meet anyone now but he advised us to drop an email to cm.[protected]@pvrcinemas.com and [protected]@pvrcinemas.com and assured us that Mr.Naren would reply to our email by 8pm on the same day. He even shared his own number (Rintu's) too. We sent 3 follow up emails to Mr.Naren and called up Rintu on his mobile around 25 times on April 26th 2017 for the tickets. Naren did not reply to our emails and neither did Rintu pick up our calls. We even called him this morning multiple times and he kept disconnecting our call.
This is utter disrespect for customers and definitely not acceptable from a reputed brand like PVR. I understand the complications involved in this particular movie but we are not bringing any loss to PVR in anyway. Moreover, we should have been told clearly that tickets will not be given to us so that we did not have to waste our time coming out of the office hours just to meet these so called managers. One straight information, either a straight forward reply on phone or a straight forwards reply from Mr.Naren should have worked out. We have not even asked for any discount. We even assured we'll make the payment right away. On the two duty managers and Bengaluru, DGM - Jagath Ravikumar's directions, we came to the site twice from a corporate company to request for tickets but we were given false and misleading information by Mr.Rintu who was not even willing to make us meet Mr.Naren and who ill-treated us by not answering our calls properly.
I'm sorry to say that our entire team of 160 members is utterly disappointed with PVR and their misleading behaviour towards their customers. Was this information helpful? | 
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