[Resolved]  PVR Cinemas — Bad service


My name is Rahul Tiwari. i went to watch Dangal movie at r-odeon mall ghatkoper. show time was 7.15 pm. date 7-1-2016. in the interval there was one guy name Devendra came to me to take serve food on seat. i ask him that do you have any popcorn and pepsi combination. he said that they have combo for 200 rs. with 1 large popcorn and 1 large pepsi. so i placed an a order for 1 combo and 1 packet of samosa and i gave him 500rs. after 20min he served me 1 small popcorn and 1 small pepsi along with the paket of samosa. and he chaged me 290rs. after that i asked him for bill. he said that he forgot the bill at the counter. he said that he will send bill in 2 min. after 20 min of waiting no one has come either bill or that guy. so i went outside at the counter. there was a guy name satish i asked him do you have any combo of 200 rs. he said that they dont have any combo like that. but they do have a 160 rs combo for marathi movies. i asked satish that i want to meet on duty manager. then he called him manager name Pramod. i explained him the whole senario that happened with me.but he didn't take any action. he gave mei 40 rs back and he said that it i can do. i told him that i came outside to file a complaint about bad service . he didn't even consider that something wrong with me . mr. Pramod got this thing funny. i went to watch the movie but i didnt. it take more then a hour to sort-out these things. i think you guys need to take an action about these. very poor service of pvr at all. this was best experience of my life. i bought 2 tickets for 320rs. and i didnt even seen a movie. actually i want my food money of 290. and my movie ticket amnt back.
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Feb 15, 2017
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2017
PVR Cinemas Customer Care's response
Dear Customer (rtiw),

We request you to please share your mobile number & email ID on [protected]@pvrcinemas.com for further assistance.

Team PVR
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