[Resolved] PVR Cinemas — baggage policy

Dheeraj Sankaranarayanan

from Chennai, Tamil Nadu

Jan 18, 2019

Address: Chennai, Tamil Nadu

I booked 2 tickets for glass in pvr velachery theater in chennai. I am being asked to submit my offfical laptop in baggage counter and i don't understand this requirement. By contract i'm prohibited from submitting laptops to other people. Due to this i was not able to watch the movie. No theater has asked me to do this before. Additionally, while booking tickets through your app there is no mention of this whatsoever.

Upon contacting the customer care, i was informed that there will be no refunds and it says policy. If at all, they would refund it by trying to sell the tickets 20 mins after the movie has begun.

My order number is vela[protected].

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Feb 26, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

PVR Cinemas Customer Care's response Dear Dheeraj Sankaranarayanan,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR