[Resolved]  PVR Cinemas — Cheating customers by not mentioning properly 3D / 2D

Website:Pvr cinemas & bookmyshow

I had booked a ticket for Assasims creed at PVR VR IMAX bangalore for 30th dec 2016. The booking website and pvr website (for VR and pepsi koramangala IMAX which i checked didnt show it as 2D or 3D movie. So when i reached the theatre the manager there informed me that because of technical problems the move is being played in 2D. When i talked & showed the website, PVR area manager Mr.Shashi told me that if i dont watch this show, a refund will be given if i sent a mail to [protected]@pvrcinemas.com, and that they will be confirming that i havent seen the movie.

Now after emailing the feedback team, they say that it is not their mistake.
Now without proper information in pvr website and bookmyshow how can a customer know that it is a 2D movie?

Pics attached:
-pvr website booking which i did again for evening at PVR pepsi IMAX.
(No mention of 3D) but manager assured that it is 3D there.
-my booked ticket which i want a refund. ( here also it says only the movie name and no mention of 2D/3D
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Feb 15, 2017
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2017
PVR Cinemas Customer Care's response
Dear Customer (forwebpages),

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Team PVR
Complaint comments 


I had booked 4 tickets for dangal movie on 22 Dec at Pvt soul and spirit. I got message that due to technical issues show cancelled and money will be refunded within 8 days.
Booking id WMGMQMR

Please refund
PVR Cinemas Customer Care's response, Jan 12, 2017
Verified Support
Dear Uday Pai,

We request you to please share your mobile number and email ID on [email protected] for further assistance.


Team PVR

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