[Resolved]  PVR Cinemas — complaint against malpractice

Address:

Lucknow, Uttar Pradesh, 226005

To ma'am/sir

I have been a victim o[censored]nprofessional treatment from pvr cinemas staff recently. On 12th january, 2019 i went to pvr phoenix lucknow to watch uri: a surgical strike movie 5:00 p. M. Show. The female staff member (Muskan) selling the movie tickets was highly unprofessional, rude, used cheap tactics and forced to buy chocolates worth rs75 per ticket.

She refused to give us the tickets unless we purchased the food items.
Due to this reason it was already 5:30 p. M. And we had to opt for the 6:30 p. M. Show and even then she fought with us and continued to force us to buy food items.
Being a staff member of such a reputed cinema theater, she was so rude and continued to argue with customers.
This behaviour has been seen earlier as well but not to this extent, so i ignored it untill now. To inform them about the same a feedback was also given on the pvr app on the same day but no action was taken.
I'm highly disappointed by the atrocious behaviour i received.

Pfa an image of the tickets purchased.