[Resolved] PVR Cinemas — damaged seats neck pain

Sagar Gala 1

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400 077

13th jan 2019. 10 am show uri. Screen 3 seat no j27. Seat recliner is damaged and seat is completely a discomfort. Having a very bad neck pain. Pvr should be penalised for same as customer is coming for entertainment and pvr seats have given me a high neck pain. Movie theatres and multiplex should take high care for such issues and should even have software's to get such seats blocked and not issue any tickets for those seats. This is really a serious issue as it can keep a long time effect on neck. Please team take a serious note of same and resolve this.

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Feb 26, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Jan 13, 2019

Updated by Sagar Gala 1 PVR Cinemas, Odeon Theatre, Ghatkopar East, Mumbai

Verified Support

Jan 14, 2019

PVR Cinemas Customer Care's response Dear Sagar Gala 1,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Jan 14, 2019

PVR Cinemas Customer Care's response Dear Sagar Gala 1,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR