[Resolved] PVR Cinemas — deducted money from my account but no seats has been booked

sharanyaa

from Attingal, Kerala

Address:

Chennai, Tamil Nadu, 600088

I booked a ticket on 15-september- 2018 from PVR app, for the movie Predator at Velachery, chennai.
On my first transaction my money went and i received notification but no tickets has been booked. Then after few minutes, the selected seats have been marked empty. I tried to book again, this time it was successful with the payment and received my tickets too.
It is been 10 days now, i did not get back money for the first failed transaction.
Transaction Reference ID -[protected]
Amt - 529.40

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Oct 29, 2018

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

PVR Cinemas Customer Care's response Dear sharanyaa,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR