[Resolved]  PVR Cinemas — Food quality

Address:Pune, Maharashtra, 411014

21/6/2016 Tuesday 8.15 pm

I went to PVR cinemas located at Phoenix Market city pune, in movie i ordered a of Disney nachos which were given to me in a broken plastic box. It was dark inside the movie hall so i couldn't see at first but the plastic box was broken. How irresponsible it is to serve something in a broken box. What if a would have eaten a plastic piece by mistake. In interval I went to the counter and requested the waiter at food counter inside pvr to replace my box. He refused to do that after having a discussion with his co-worker. Both of them misbehaved and asked me to buy another pack if i want to get my broken box changed. I never expected this to happen in pvr that food counter staff will behave in such a manner with its customer. They also threw my broken box to avoid any pictures and complaints.
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Aug 31, 2016
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2016
PVR Cinemas Customer Care's response
Dear Patron, We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance. Regards, Customer Care: PVR Cinemas
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