PVR Cinemas — giving snacks coupon and charged without informing

Address: Dodaballapur road, 560064

Had booked ticket for audi 7, movie (Jawani janeman) 4.10 pm show 3rd feb 2020.
1st complain : along with tickets gave 2 food coupon and charged for it without informing.
2nd complain : when asked about extra charge then she took ticket along with coupon and refunded coupon money back but didn't return movie tickets. When asked where is movie ticket she said she had already returned me.
Seat k 10, 11. Thank god remembered seats to enter the hall.
Girl at counter : akshatha