[Resolved]  PVR Cinemas — harassment and humiliation by pvr manager santosh kumar shah id no. 152520

Address:New Delhi, Delhi, 110026

The incident took place on the 8th of july 2017. I went to see the movie "mom" with my family having booked the tickets via bookmyshow. However when i was booking the tickets on the 7th and browsing seat options, by mistake i forgot to change the date and my tickets got booked for the default date i. E. The 7th where i wanted to book them for the 8th. Not knowing this at that time i went for the movie on the 8th and the security at the pvr entry saw our mobile booking and allowed us inside. When we saw our seats being occupied by some other people we asked them politely to move but thats when we came to know that we had the previous day's tickets. As soon as we realised this we immediately informed the ticket checker and seeing that there were ample empty seats in the theatre we requested the ticket checker to speak to the manager and allow us to see the movie as a gesture for being regular pvr customers. Once the manager came, he refused to even talk to us, was extremely rude and treated us like we did this on purpose.. And when my husband asked him to show his id he insulted us and said what will we do with his id.. I knw that we were here at mistake having booked tickets for the wrong date but in no way did we deserve such insult and humiliation for an honest mistake.. We were the ones who felt that it was wrong to stay quiet once we found out that we had the wrong tickets and before the movie even started we informed the pvr authorities. But instead of showing us even the slightest bit of appreciation for our honesty, we were told to leave the premises at once by mr. Santosh kumar shah, dept. - cinema operations i. D. No. 152520
This sour incident has left us thinking is this the way pvr treats its loyal customers. We don't want any concession or anything else from you people but just learn to be human and civilised with people who go to your cinemas to seek good movie experience rather than treat them like this.
Thank you
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Aug 18, 2017
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2017
PVR Cinemas Customer Care's response
Dear Customer,

We request you to please share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
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Comments

They are charging minimum 180/ for the smallest popcorn & 160 for a glass of pepsi its too much please look into it in jalandhar punjab its totaly unfair government should do something about it

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