PVR Cinemas Inorbit Mall Hyderabad — Staff behaviour is bad

Address:

Hyderabad, Andhra Pradesh

I found the behaviour of the staff at PVR Cinemas Inorbit mall, Hyderabad to be very rude. Before entering the theatre, I was forced to handover my hand bag at the baggage counter (5th floor) because it had food. I displayed the Invoice to the security personnel to assure her that the food purchased was from the SMASH food court in the same floor as the PVR Cinemas, but my request was not rudely turned down. With much reluctance, I had to leave my bag at the counter. Money wasted, food wasted, spoilt my idea of a good weekend, not sure what PR PVR wants to build here. Does not make any sense. Also, after the movie, I wanted to exit from the 5th floor in order to collect my bag from the counter and the climb down. The security guard forced to exit from the rear of the theatre. So, I had to climb down to the 4th floor and then go back to the 5th floor again to collect my bag. What nonsense. What are you guys upto? Don't you think the whole idea of a Mall of having everything at one place - Food, Fun and Celebration gets defeated. I am not sure if someone will even read this complaint - But I am not happy with PVR Staff and Security at Inorbit Mall, Hyd. Question: Why food purchased in the Inorbit Mall itself is not allowed inside the theatres whereas the theatre is in the same Mall?