PVR Cinemas — irresponsible security guard

Hi team,

Yesterday we had a very worse experience in pvr forum mall, i’ll explain the scenario what happened exactly,

Our movie time was exactly 06 mar 2020 @9pm ist of 4dx pvr kukatpally, we came on-time to the screen entrance, there the security guard scanned the tickets and he said that this is not the correct theatre and i don’t know where this theatre is he said.

We thought like may be there an another like pvr separately and roamed around 40 mins for that theatre after that some people they informed us there are no separate theatre like that with pvr near kukatpally this the only pvr which is in forum mall please go there only like that they said, again we came bak to this mall.

Now he scanned again now it was accepted, because of his irresponsible we lost our time, my effort, our tension and all, movie is already gone by 45mins, comedy is the movie total time is 1hr 45mins and i talked with security guard there he said i’m sry, his sry will replace my movie time.

Please management give me a reply for this.

Is this a way pvr is giving guidance to the customers? Is this a way they are treating customers? Really disappointed we are

You know what my friend said that i’ll never come to this pvr forum now onwards.

Below is my details for that movie :

Cinema booking id: 200117
Kiosk id: ws3ltgb

Regards,
Manish.
Mob:[protected]
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My amount is deducted from.my account but ticlet booking failed please refund my amount i booked a show for 16th feb .of sufna movie please help me.coupd you pls help.ke in this ?

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