[Resolved]  PVR Cinemas — misbehavior by pvr staff and force to cancel the booked tickets and return back without watching the movie

Address:

Ghaziabad, Uttar Pradesh, 201009

Hello pvr team,
I booked 2 tickets online for movie “padmavat’ dated[protected] for 6:30 pm show @ pvr opulent, ghaziabad. I reached the pvr opulent at 06:25 pm along with my wife and my 5-year-old daughter. Your staff stopped me and said you have to buy ticket for child then only you will be allowed otherwise you have to cancel your tickets. I said sorry for this and mentioned that 3 weeks ago i came for a movie in same theatre but at that time you guys didn’t raised any concern and if you have concern then for next time i will take care of it. Your staff was more interested for cancellation of my tickets rather than providing any solution for the same and misbehaved with me and my wife. Then i raised my concern to them why you people are misbehaving with us then they said “har koi 2 ticket lekar chala ayega aur 10 logon ko baitheayega aur bolega meri family hai aur yahi drama karta rahega” and many ruder words.

I said let’s close this matter and please provide one ticket for my child in same row so we can sit together then they said can’t provide in same row then i said ok give me one ticket of any row and our child will sit with us only then they said no tickets are available and you have to cancel your tickets. I said please find any other way to resolve it then one person said give me your id proof and at that time i had my pan card with me so i give it to them then they refused to accept it and said no pan card is not id proof and you have to cancel your tickets.

As no any other way left by your team so i have to cancel the ticket and shown them the ticket amount 554.28 (Inclusive convenience fee & gst) and they gave me 500 rs and rudely said “paytm se ticket karwaya hoga to cashback bhi to milega” and i guess it’s none of their business whether customer books the ticket by any method but their body language was very bad and they all surrounded by us like bouncers to almost in a fighting mode and i didn’t wanted to argue with them so i immediately left with my family.

It was like a nightmare for me & my family and it’s a very bad experience with pvr cinemas. I am very sure about that no action will be taken on those people but we can keep away ourselves and our family/friends to visit such places and can avoid to interact with such kind of staff members of pvr cinemas.

God bless you guys and give some sense to your staff that how to behave with customer and specially when someone is with their family.

Regards
Vivek rathore
+91-[protected]
Email id: [protected]@gmail.com