PVR Cinemas — no option for cancel of tickets through website or app

I booked 2 tickets through pvr cinemas app.. Since plan was dropped.. I chose to cancel the tickets.. But the app or the online website doesnt have option for cancel... Fed up with this hell site and app..
I mailed the customer support thrice... But there was no options for filing queries or complaints from customer.. They have only options for feedback, corporate and bulk booking..
Atlast money and time is totally waste because of this worse app..
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    PVR Cinemas Phone
    +91 88 0090 0009
    PVR Cinemas Address
    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
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