[Resolved]  PVR Cinemas — No shows contain Dolby ATMOS

Address:Ernakulam, Kerala, 682024
Website:www.pvrcinemas.com/nowshowing/Kochi

PVR cinema is famous for its one screen (Dolby ATMOS). Most english action movies and animation movies release with this feature for sound.
But nowadays Lulu - PVR only shows malayalam or most viewed movies(movie which more people tends to watch on a single show).
Since the screen for ATMOS (AUDI-6) contains more seats than other screens, they could make more profit in a single show. This is the motive behind the action.
People want to watch movies with the facility of ATMOS quality and its 3D surround sound. Its not able to be achieved now. This is not fair. Actions to be taken for this.
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Jan 10, 2017
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2016
PVR Cinemas Customer Care's response
Dear Mathew Jacob,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR
Complaint comments 

Comments

I had booked a ticket for Assasims creed at PVR VR IMAX bangalore. The booking website and pvr website (for VR and pepsi koramangala IMAX which i checked didnt show it as 2D or 3D movie. So when i reached the theatre the manager there informed me that because of technical problems the move is being played in 2D. When i talked & showed the website, PVR area manager Mr.Shashi told me that if i dont watch this show, a refund will be given if i sent a mail to [protected]@pvrcinemas.com, and that they will be confirming that i havent seen the movie.

Now after emailing the feedback team, they say that it is not their mistake.
Now without proper information in pvr website and bookmyshow how can a customer know that it is a 2D movie?

Pics attached:
-pvr website booking which i did again for evening at PVR pepsi IMAX.
(No mention of 3D) but manager assured that it is 3D there.
-my booked ticket which i want a refund. ( here also it says only the movie name and no mention of 2D/3D

I have booked for gold at pvr cinema but the seat was not in a condition to slide...very disappointing
PVR Cinemas Customer Care's response, Jan 11, 2017
Verified Support
Dear Vandana Gaurav Gaikwad,

We request you to please share your mobile number & email ID on [email protected] for further assistance.

Regards,
Team PVR

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