[Resolved]  PVR Cinemas — not allowed for taking inside chocolates/eatables

Address:Mumbai City, Maharashtra, 400086

Hi everyone,
I visited pvr odeon cinema ghatkopar for movie. On ground floor there is a super market from which i purchased chocolates. When i was entering cinema hall i was stopped for security check and since i had chocolates they were not allowing me to enter inside. I also showed them super market bill but the staff was very rude and not ready to listen. They call senior manager salman gadkari but he also misbehaved and said i can't take chocolates inside. I was really shocked by his behavior for chocolates and he was repeatedly saying food is not allowed inside cinema.
I am really shocked for not allowing chocolates/food inside.
I just have once concern what if people who are middle class? Is it that they should be left with hunger during interval and stare others who eat. Just because cost is extremely high and everyone cannot afford to eat such expensive food. People come to cinema for enjoyment and i feel eatables must be allowed so that everyone can eat according to their own comfort level.
Also, when i asked staff his name he was very over confident and showed attitude and said madam jo karna hai karo. Police complain karo, case karo apki marji
I would genuinely request concerned authority to take strict action against cinema as cost of food inside is extremely high. Example a small glass of corn costs rs 90. And also for staff behaving rudely.

Thanks.
Was this information helpful?
No (1)
Yes (4)
Feb 8, 2019
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2019
PVR Cinemas Customer Care's response
Dear nehagala28,

Hi, we'd like to look into this, please allow us to do the same & share your contact number & email ID via the link mentioned below so we can get in touch with you.
https://www.messenger.com/t/moviesatpvr

Team PVR
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PVR Cinemas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    33%
    Complaints
    2429
    Pending
    0
    Resolved
    787
    PVR Cinemas Phone
    +91 88 0090 0009
    PVR Cinemas Address
    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
    View all PVR Cinemas contact information