[Resolved] PVR Cinemas — not got my pre booked tickets through money got deducted- showing bad transaction

Swagata_srke

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560100

I have booked 2 tickets for pvr forum mall, bangalore for Saturday( 1:15 show) for Badhai Ho. Rs. 1193 is deducted from my bank account in favour of Citrus Payment Solutions (refernce ID:[protected]). However i have not receievd any ticket nbr or confirmation for it in the app or email or sms. Later got an email from pvr saying it is a bad transaction. What happens to my booking, if it is cancelled when will i get the money refund? I have called my bank and got to know that the meny transaction was successful. Trying to reach to pvr customer care but noone responds! At least an email from pvr on booking status or koney refind details is expected by the customer.

Swagata Sarkar
[protected]@yahoo.com

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Nov 25, 2018

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

PVR Cinemas Customer Care's response Dear Swagata_srke,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Oct 20, 2018

Updated by Swagata_srke Shared, thanks. Got a response that money would be refunded within 8-10 days. Waiting for the refund now.