[Resolved]  PVR Cinemas — not helpful staff

We are trainees and we went to see movie in saharaganj mall lucknow. After booking the ticket online we wen to see the movie. But your staff 'kamlesh' who introduced him as a tl denied us entry because we were carrying laptops. But this information was no where in the online bill generated of paytm.
He also misbehaved and has no manners to talk to girls. He abused us and we have done the recording for the same. Very poor and pathetic reply was given. And customer service was very bad.
Also when we requested him that we want to meet the manager he refused and said that he is dealing with other customers and is in important meetings. I am very disappointed with the pvr staff.
If any person come from the different state and has his laptops or luggage then he will not ne able to watch movie in your pvr.
You have locker facility then why you denied.
Spend some money for your locker facility altleast.
I will recommend everyone not to go to your pvr.
And also how do to give preference to your customers, the one in the meetings were important and we were not.

If kamlesh type of persons are a part of your pvr so customer service cannot improve in any way.
Pathetic service. Really disappointed.

17 aug 2018