PVR Cinemas — outside food not allowing food

Address:

Mumbai City, Maharashtra

I had been not allowed a packet of popcorn in PVR andheri mumbai, Maharashtra. The security gaurd just snatched the packet and put it in his cupboard and said it's not allowed then I said him that the outside is allowed in Mumbai in all multiplex. So I called the customer care number of PVR to check and he said it's not allowed and didn't tell any reason.
I would like to have a response soon.!