[Resolved]  PVR Cinemas — PVR Cinemas Card swiped for ticket purchase twice amount not refunded

Address:560017
Website:PVR Cinemas

My HDFC Debit card was swiped twice for amount of Rs.440 while purchasing tickets on 27/Nov/2016 at PVR Cinemas Arena Mahadevpura Banaglore. When i checked with the PVR staff they said it would be automatically refunded but as of now it hasn't been.

Need your assistance in getting the same.

Also attaching the screenshot of the transaction messages.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jan 1, 2017
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2016
PVR Cinemas Customer Care's response
Dear Customer(bala0463),

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Complaint comments 

Comments

Today I am watching fantastic beast movie in pvr vasnavi sapphire mall, Bangalore. movie is very blurry and causing headache despite several complaints no solution is provided by the staff here
PVR Cinemas Customer Care's response, Dec 2, 2016
Verified Support
Dear Gopal,

We request you to please share your Mobile Number & Email ID on [email protected] for further assistance.

Regards,
Team PVR
Dear Customer,

We regret for the inconvenience caused to you.

Kindly write to us at [protected]@hdfcbank.com with your debit card number, transaction and registered contact details mentioning reference Id TTU03121617 in the subject line. The concerned department will assist you.

-Natasha
HDFC Bank Customer Assistance

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PVR Cinemas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    33%
    Complaints
    2435
    Pending
    0
    Resolved
    789
    PVR Cinemas Phone
    +91 88 0090 0009
    PVR Cinemas Address
    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
    View all PVR Cinemas contact information