PVR Cinemas — Pvr gift card

Address:Mumbai City, Maharashtra, 400056
Website:PVRcinemas

I gifted pvr gift card of amt 2000/- to my friend on her birthday in feb 2016.
The card was purchased online from amazon india.
Alongwith the card there was no instruction given like pin no, issue date or expiry date etc.
She tried to book tickets using the card but it required pin no. When contacted pvr cinemas in our area (Juhu) they had no idea nor could they direct her. Ultimately she decided to use the card while booking at cinemas last week (June 2016). Where she was told that the card has expired.
Can someone hrom pvr address the issue and tell us how to revalidate the card.
Purnita marfatia
[protected]@gmail.com
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    PVR Cinemas Address
    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
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