[Resolved] PVR Cinemas — pvr icon hyderabad tickets - different prices on different platforms

Soham Dasgupta

from Nalgonda, Telangana

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	www.paytm.com

I booked 4 tickets for black panther at pvr icon madhapur hyderabad for 02/18/2018 using paytm and paid a total of rs 518

Here is the price breakup

Tickets - 400
Convenience fee - 100
Pg charges - 0.00
Cgst - rs 9
Sgst - rs 9

Total - rs 518

However i checked bookmyshow after cutting the tickets and it showed me the below price breakup

Ticket rs 400
Internet handling fee - rs 28.32
Payment gateway charges - rs 37.52
Total - rs 465.84

I emailed paytm support regarding the same and they replied the below :
See attached

I would like to know why there is this difference of prices in different booking platforms.

+3 photos

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Mar 22, 2018

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

PVR Cinemas Customer Care's response Dear Soham Dasgupta,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR