[Resolved]  PVR Cinemas — road accident

Address:U1 - 206, Astro Rosewood Regency, Sarjapur Road, Kaikondrahalli, Near St. Peter's school, 560035

Hi,
I purchased 7 tickets for "how to train your dragon" for 2nd morning 10.45 show in vr mall, benguluru. But due to road accident, it took me 2 and half hours to reach the mall and i live in sarjapur road. Normally it takes 45 min to 1 hour with usual traffic. I paid 1096 rupees for 7 tickets. I was able to reach the theatre only at 11.40 am for 10.45 show. I have a membership as well. I asked the counter staff either for half refund or for rescheduling the show if it is not housefull. None of it was accepted.

So i am writing this mail to do something about it. Even though i started from my home very early, it is not my mistake to reach the theatre on time. And if it is only for 2 or 3 tickets, i would have left it as my bad day. But paying for 7 tickets and not getting any refund is really upsetting. Definitely you should be having exceptions on this kind of situations.

My booking id: wm8qbgt

Hope i get a proper solution for the above said issue.

Regards,
Vinu
Was this information helpful?
No (0)
Yes (0)
May 7, 2019
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2019
PVR Cinemas Customer Care's response
Dear Vinu Karthikeyan,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PVR Cinemas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    32%
    Complaints
    2441
    Pending
    0
    Resolved
    789
    PVR Cinemas Phone
    +91 88 0090 0009
    PVR Cinemas Address
    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
    View all PVR Cinemas contact information