[Resolved]  PVR Cinemas — road accident

Address:U1 - 206, Astro Rosewood Regency, Sarjapur Road, Kaikondrahalli, Near St. Peter's school, 560035

I purchased 7 tickets for "how to train your dragon" for 2nd morning 10.45 show in vr mall, benguluru. But due to road accident, it took me 2 and half hours to reach the mall and i live in sarjapur road. Normally it takes 45 min to 1 hour with usual traffic. I paid 1096 rupees for 7 tickets. I was able to reach the theatre only at 11.40 am for 10.45 show. I have a membership as well. I asked the counter staff either for half refund or for rescheduling the show if it is not housefull. None of it was accepted.

So i am writing this mail to do something about it. Even though i started from my home very early, it is not my mistake to reach the theatre on time. And if it is only for 2 or 3 tickets, i would have left it as my bad day. But paying for 7 tickets and not getting any refund is really upsetting. Definitely you should be having exceptions on this kind of situations.

My booking id: wm8qbgt

Hope i get a proper solution for the above said issue.

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May 7, 2019
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2019
PVR Cinemas Customer Care's response
Dear Vinu Karthikeyan,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Team PVR
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