[Resolved]  PVR Cinemas — Service

Address:110067

We are three students from JNU who visit PVR at Priya Complex Vasant Kunj regularly. We took three tickets for Dangal. The boy at the counter told us that they do not have tickets for the 7:35 p.m show. When we asked for the tickets for 10:55 p.m show he informed that only three seats are left at K-row. We asked him repeatedly whether any other seats are available as we do not usually prefer corner seats. There was another customer next counter who asked for 5 seats which they got easily in Q-row. We asked them why they were given seats in that row. We spoke to the supervisor there and he said that PVR is having a system in which if you know somebody in PVR, you can ask them to reserve seats through an alternate system. But the persons who got the seats with us were not at all sure whether the seats were available or not. they did not give any other reference. Even if you have any alternate system that should atleast show that the seats are reserved or they can book the seats also. By this are you trying to categorize the customers or not. Is there something like more privileged and less privileged. if so please mention this in your policy that you will get a desired seat in PVR (provided the seats are available) only if you have some close ones in PVR.
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Feb 12, 2017
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2017
PVR Cinemas Customer Care's response
Dear Raveena Naz,

We request you to please share your mobile number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Complaint comments 

Comments

My 70 year old Daddy visited R-Odeon theatre at Ghatkopar to watch Dangal-9am show. Though ticket was priced @ 75, he was asked to pay EXTRA Rs 60 for popcorn. He objected but the counter person didnt budge and eventually he returned the ticket and got the money back.
This is absolutely unfair trade practice.
PVR Cinemas Customer Care's response, Jan 13, 2017
Verified Support
Dear Kavitavishal,

Apologies! We request you to please share your mobile number and email ID on [email protected] for further assistance.

Regards,
Team PVR
Watched Khaidi No.150 on 12.01.17, 10.20 show. They started the show 20 minutes late. So skipped playing the Nationak anthem. Very disappointing and disgraceful.
PVR Cinemas Customer Care's response, Jan 19, 2017
Verified Support
Dear Shastry Sarva,

We request you to please share your mobile number and email ID on [email protected] for further assistance.

Regards,
Team PVR

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