[Resolved] PVR Cinemas — Show cancelled

Madhumita Nag

from Bahula, West Bengal

Address:

Kolkata, West Bengal

Booked a show for posto at pvr diamond plaza.. At 6.50 on 22.05.17...
After waiting for 1 hr... The show was cancelled... Totally non cooperative staff.
We had 3 tickets the counterpart of one ticket was misplaced after total 1 and a half hr wait
Though i had the counterpart of payment through debit card.. They refused to refund 120 rs... And the staff was terribly rude...
This was unexpected and moreover we heard the previous show had been cancelled.. They didn't bother to solve technical probs...
The authority should be careful enough with such nonsense staff... After all business should always have a goodwill

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Jun 23, 2017

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

PVR Cinemas Customer Care's response Dear Madhumita,

We request you to please share your contact number and email ID on [protected]@pvrcinemas.com for further assistance. Apologies for the inconvenience caused.

Regards,
Team PVR

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Comments

Yousaf Anzil VA

from Chennai, Tamil Nadu

Respected Sir,

On 25 may 2017 i booked 2 tickets on PVR Cinemas through PVR app . Unfortunately Rs 370 was deducted from my account and i havnt got my money back. It says that you will br refunded soon but nothing happened. I hope you will solve my problem as soon as possible.