[Resolved] PVR Cinemas — ticket complaint

[Resolved] PVR Cinemas — ticket complaint

A Ayaz Syed from Bodh Gaya, Bihar

I've come for golmal 4. Movie, show timing 12, auditorium kanpur at south x mall.in pvr. I'd booked last seat which i was told to b available. But i was alloted seat in third row despite d fact i denied for d booking in case o[censored]navailability of last row seat. My time n money went in vain as i wasn't comfortable throughout d movie. On oral complain, ur personnel misbehaved. Hope u take d much needed action so as to maintain ur reputation n customers. Thanks. Tickei've come for... Movie, show timing..., auditorium...in pvr. I'd booked last seat which i was told to b available. But i was alloted seat in third row despite d fact i denied for d booking in case o[censored]navailability of last row seat. My time n money went in vain as i wasn't comfortable throughout d movie. On oral complain, ur personnel misbehaved. Hope u take d much needed action so as to maintain ur reputation n customers. Thanks. Invoice number 082408 ticket number[protected] Customer name ayaz contact number [protected] Was this information helpful? No (0) Yes (0)
Dec 14, 2017 Complaint marked as Resolved PVR Cinemas customer support has been notified about the posted complaint. Verified Support Oct 24, 2017 PVR Cinemas Customer Care's response Dear Ayaz Syed, Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you. Regards, Team PVR Verified Support Nov 13, 2017 PVR Cinemas Customer Care's response Dear Mastertron, Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you. Regards, Team PVR
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Mastertron

from Allahabad, Uttar Pradesh

Hello,
I had a very bad experience in One of your multiplex (PVR SINGAPORE MALL, LUCKNOW). On[protected] at (10:00 Am) me and my friend(4 persons) come to PVR Singapore mall to watch THOR ragnarok In 3D, at that moment we know the movie price which is only 143 Rs. for each person, and thats why i only bring 200 Rs. But when we reach ticket window and book 4tickets then they suddenly said Sir u have to buy ADD_oN too we can't provide ticket without Add_on. So that was so disturbing for us for our low budget but thank God my friend hv enough cash that day so we buy 4 tickets at 852 Rs and i give 2000 Rs note. And Then ticket counter staff of PVR said Sir we dont hv changes So pls provide changes of 852 Rs. And we like What!!! . And i told her we dont hv changes too .After 5minute one of there staff person tell there staff give him the tickets and take the Money we will send there rest of the money at the seat and We said that sounds Good. And after few hour your Employee Came to us and Give the changes and bring 4 packets of Anardana of Rs 10 each and said we dont hv changes so we give You Anardana and We said Why We dont want it we need our money why we take Anardana of 10 Rs we dont like Anardana..And you need to hv changes why wouldn't u keep it.. And the employee replay sorry sir but u hv to keep it..and then he give all the packets and leave ..

And one thing More In ADD_ON they give us CHIPS of 60 MRP .and taste of that chips is So bad and i don't want taste it again in my life ...

So total expense of 1 person is like this:
143 tickets + Add_on 60+ 10 Rs
(ANARDANA) = 213 Rs.

And we buy 4 tickets :
213×4= 1148 Rs.

And what is the price of the ticket without all these unnecessary expense(waste)

143×4= 572

We spend more then our budget In "Morning SHOW" which is mentioned below:
852-572=280

So sir if anyone Read my message so kindly take action against PVR SINGAPORE MALL, LUCKNOW ... Because they ruined our Day...

Here My details:
Name: Sumit Kumar Pandey
Email ID: [protected]@gmail.com

Thankyou!!!

PVR Cinemas Customer Care's response, Nov 13, 2017

Verified Support

Dear Mastertron,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

Ib789

from Kolkata, West Bengal

Plz give me UNA number my pf number ---TN/35791/404902

PVR Cinemas Customer Care's response, Oct 24, 2017

Verified Support

Dear Ib789,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR