PVR Cinemas — ticket not confirmed

Address:

500032

Today i. E on 28th feb 2020, i booked a ticket for a movie on 29th feb 2020 for 7:40pm show using pvr cinemas mobile app and done the payment from the amazon pay upi the transaction completed and amount deducted

For refference i am giving the transaction id:[protected]

But i haven't received any ticket conformation mail or the booked ticket is not displaying in the my booking history

I request a response this is 3rd time i am raising the request but no response recieved from the respective managment