[Resolved]  PVR Cinemas — ticket not honored at pvr cinemas grand galada near airport.

Address:

Chennai, Tamil Nadu, 600089

I had purchased 4 movie tickets at PVR Chennai for 18 Feb 2018 on 17 Feb 2018. However, the tickets were issued for same day (17 Feb) instead of 18 Feb. This inadvertence was highlighted when we went to see the movie on 18 Feb 2018. Finding that other people have occupied the allotted seats, we discussed the issue with the manager. All this while, the tickets were not attested (torn as the case may be). However, in spite of the tickets having lapsed their due date, we were allowed right up to the seats. The manager in charge (Anand) outright told us that the tickets cannot be honored;even for a future show. Now, If we were intent on cheating or hood winking your company, why were we allowed right up to the seats as also tickets not getting punched. My humble request is that either the management returns the money since we did not see the movie owing to the above issue or allow us to view another show/film in lieu of the purchased tickets. The whole episode was hugely embarrassing since the entire family was eager to see the movie and it all ended up in a no show owing to issues with dates. This has left a deep wound in the image that we harbored about PVR. Looking forward to an amicable decision and your time honored commitment to viewers like us spread across this country.
One photo is attached for your reference. I am available at [protected]. Ganesh.