[Resolved]  PVR Cinemas — ticket not issued and payment deducted; no refund initiated from your end

On january 11th, i had tried booking a movie ticket on pvr website via phonepe upi transfer for rs. 304.56. The payment was successful as per phonepe, however your site threw an error and the ticket wasn't booked. On contacting phonepe, they are telling me that you haven't even initiated a refund from your end for the same. This is a really pathetic booking experience served from you. Please look into this asap and reimburse the amount.

Transaction id: ptm20190111032547755909201901110906
Date: january 11, 2019
Phone number registered: [protected]
Name of customer: sonu s
E-mail id: [protected]@scmhrd. Edu
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Feb 24, 2019
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jan 15, 2019
PVR Cinemas Customer Care's response
Dear sonusabu5,

Thanks for reaching out to us. This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR
Verified Support
Jan 17, 2019
PVR Cinemas Customer Care's response
Dear sonusabu5,

We would like to inform that our team tried to contact you on the provided number but couldn't get through. Kindly share your alternate number at [protected]@pvrcinemas.com so that the team can get in touch with you for further proceedings.

Regards,
Team PVR
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