[Resolved] PVR Cinemas — ticket not issued and payment deducted; no refund initiated from your end

[Resolved] PVR Cinemas — ticket not issued and payment deducted; no refund initiated from your end

S sonusabu5 from Bengaluru, Karnataka Jan 15, 2019

On january 11th, i had tried booking a movie ticket on pvr website via phonepe upi transfer for rs. 304.56. The payment was successful as per phonepe, however your site threw an error and the ticket wasn't booked. On contacting phonepe, they are telling me that you haven't even initiated a refund from your end for the same. This is a really pathetic booking experience served from you. Please look into this asap and reimburse the amount. Transaction id: ptm20190111032547755909201901110906 Date: january 11, 2019 Phone number registered: [protected] Name of customer: sonu s E-mail id: [protected]@scmhrd. Edu Was this information helpful? No (0) Yes (0)
Feb 24, 2019 Complaint marked as Resolved PVR Cinemas customer support has been notified about the posted complaint. Verified Support Jan 15, 2019 PVR Cinemas Customer Care's response Dear sonusabu5, Thanks for reaching out to us. This is to inform you that we have taken a note of your concern and will get in touch with you. Regards, Team PVR Verified Support Jan 17, 2019 PVR Cinemas Customer Care's response Dear sonusabu5, We would like to inform that our team tried to contact you on the provided number but couldn't get through. Kindly share your alternate number at [protected]@pvrcinemas.com so that the team can get in touch with you for further proceedings. Regards, Team PVR
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