PVR Cinemas — ticket purchase

Address:	Kolkata, West Bengal, 700028
Website:	PVR cinema diamond plaza Jessore road

I made an online payment of inr 1046.98 on 5/02/2019 vide transaction id igahdggkm2 from my sbi account . The money was debited from my account but there was no response from the merchant side. Till date the money has not been reversed to my account.
I had complained in their portal which provided a feedback option only. It responded as “ our representative will call you shortly”. But 5 days have passed no one has called me and absolutely no communication from their side