[Resolved] PVR Cinemas — ticket sold by pvr for a 4dx show but was shown a 3d show in the cinema

sid_0087

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	www.pvrcinemas.com

Hello team,

I booked a 4Dx show (Jumanji) via 'book my show' website but these guys ran a 3D show just because the house was not full. There is no mention that it is a 3D show and not a 4Dx. It clearly mentions 4Dx (screenshot of the show details attached)
I now feel cheated.

How can I claim refund?

I booked 2 seats.
Date: 6th Feb 2018
Show time: 12:55PM

Attached is the ticket copy.

I specially took off from my work for this show, traveled around 10km in a pvt. cab only to be cheated and dissapointed upon reaching.

Please help me claim refund.

Thanks in advance,
Siddharth Chamoli

siddharth.[protected]@gmail.com
[protected]

+1 photos

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Mar 12, 2018

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Feb 06, 2018

Updated by sid_0087 Ticket copy attached

Feb 06, 2018

Updated by sid_0087 PVR address:

Located in: Phoenix Marketcity
Address: Phoenix Marketcity Mall, Whitefield Main Road, Mahadevpura, Krishnarajapura, Bengaluru, Karnataka 560048
Phone:[protected]

Verified Support

Feb 08, 2018

PVR Cinemas Customer Care's response Dear Siddharth Chamoli,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR