Pynkvilla — I've ordered a bad and I haven't got it

On jan 2 2019 i saw an bag on the site pynk villa and i have orederd it it's cost me a rs 999 and i have orederd it successfully and payment is also successful, and they told it would take 8 - 12 business days now it's still haven't delivered, i tried to call it is out of service, and emailed also they are not responding, i don't know what to do help me