Pynkvilla — I've ordered a bad and I haven't got it

Address:Wayanad, Kerala, 673122
Website:pynkvilla.com

On jan 2 2019 i saw an bag on the site pynk villa and i have orederd it it's cost me a rs 999 and i have orederd it successfully and payment is also successful, and they told it would take 8 - 12 business days now it's still haven't delivered, i tried to call it is out of service, and emailed also they are not responding, i don't know what to do help me
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Dear Customer,

Your order is in customs clearance. If you do not want the order then please reach out to our customer team. We will cancel the order.
almightyanshul's reply, Apr 12, 2019
I placed an order on 29/1/2019 and haven't received my order item yet, i tried to contact you guys via gmail but i received no response.
I hope you look into this matter and get back to me ASAP.

ORDER PV7768
Email id: anshulthakur1998@gmail.com

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